Utilization Report
January 1, 2024 - December 31, 2024
Weighted Membership Population of 2,037
Explore the insights from our Annual Utilization Report and use of THRIVE EAP. This report highlights case types, trends, user demographics.
Summary
TYPE
Count
%
Counseling Cases
23
41.8%
Legal Cases
22
40%
Financial Cases
6
10.9%
Work-Life Cases
1
1.8%
Information Calls
3
5.9%
TOTAL
55
100%
Total Annualized Utilization Rate: 2.7%
Utilization Insights
Because Thrive is a membership model, the data reflects utilization of the entire group of companies we serve. We maintain the confidentiality of all who use the EAP. This is particularly important to small businesses, where revealing the utilization of a service may inadvertently identify a particular individual on the team.
Typically, the EAP is thought of as a resource for counseling. It’s much
more. Think counseling + problem solving. Encourage utilization of
problem-solving services: legal, financial, and work-life balance solutions.
When talking about the EAP emphasize that the benefit is free, confidential,
and no permission is needed from the employer or HR to use the services.
Share the monthly newsletter. Forward to employees and if you have a shared workspace, print and post.
When listening to a troubled employee encourage them to call their EAP. It
relieves you from trying to be a counselor.
Employee Assistance Programs are sometimes described as similar to
AAA. It’s there when you need it. The national utilization for EAPs is 2-5%.
Primary Presenting Problem
Below are the primary issues and reasons employees sought assistance through our Employee Assistance Program (EAP). From stress and emotional concerns to financial and relationship challenges, this section highlights the diverse range of problems addressed by our services, underscoring our commitment to supporting employees in all aspects of their personal and professional lives.
Family and Relationship
Anxiety
Depression
Work Life Issues
Other
“Other” Includes the following presenting problems: Abuse(1), Alcohol(2), Anger(1), Behavioral(1), Childhood Trauma(1), Children(2), Co-dependency(1), Communication(1), Divorce/Separation(2), General Stress(3), Grief and Loss(5), Life Transition(3), Marital(4), Parenting(1), Personal Stress(1), Suicide Ideation(1), Trauma(3), Women’s Issues(2), Workplace Related(1)
EAP USER Demographics
This section presents key demographic data illustrating the diverse profile of employees benefiting from our services and helping to identify trends and areas for targeted support.
Client Type
Employee
Partner
Family Member
Others
Referred By
Self
AGE RANGE
19 to 35
36 to 55
Unknown
Gender
Female
Male
Unknown
Marital Status
Married
Unknown
LEGAL & FINANCIAL UTILIZATION
This section presents key demographic data illustrating the diverse profile of employees benefiting from our services and helping to identify trends and areas for targeted support.
Legal Case Type
TYPE
Count
Administrative Law
2
Bankruptcy
1
Business
1
Civil
5
Criminal
2
Domestic Relations
7
Elder Law
1
Landlord Tenant
1
Real Estate
1
Tax
1
FINANCIAL CASE TYPE
Reduce Debt
Budget
Retire Comfortably
Taxes
Mortgage
Work-Life Cases
This section breaks down the various topics of work-life service requests.
Daily Living
MY LIFE EXPERT TOP ARTICLES
This section breaks down the various topics of the top viewed articles.
Diversity and Inclusion
Diversity in the Workplace
Get a Dog License
Healthy Eating for Seniors
Holiday Stress
Treating Postpartum Depression
How to Use AI for HR
Living with an Adult Who has Substance Abuse Issue
Knowledge of Service
This section breaks down the various communication channels and outreach methods that successfully informed employees about the available support, highlighting the effectiveness of our awareness strategies and areas for improvement.
Poster or Wallet Card
Manager
Website
Others